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Discover the Unique Quality of
New York Honey Products
It may seem overwhelming, but understanding the craftsmanship behind our products helps you make informed choices while enjoying premium, eco-friendly vapes made with care and precision
Keep your New York Honey experience smooth: store at room temperature, don’t leave in the car, and preheat your pen to avoid clogs.
Stay warm and enjoy!
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How do I make the distillate in the syringe more viscous for easier use?Place the syringe in a sealable plastic bag and run it under hot water until the distillate becomes more fluid and easier to work with.
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What's the correct way to refill a 510 thread cartridge with this syringe?Unscrew the top of the cartridge, and carefully dispense the viscous oil against the edge of the glass, avoiding the center tube.
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How do I refill an all-in-one vape pen with the syringe?Unscrew the top of the pen and slowly discharge the oil around the inside of the glass, taking care not to fill above the center post.
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Can I use the refill tube for dabbing?Absolutely. Simply apply the desired amount of distillate directly onto a hot nail for dabbing.
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How often should I refill my cartridges or pens?We recommend refilling your 510 Cartridges and AIO no more than 2x
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Are there any precautions I should take while refilling?Ensure the distillate is at the right viscosity for ease of use, and refill slowly to avoid spills or overfilling. Always handle the syringe and vape hardware with care.
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Can I use the terped distillate from the syringe in edibles or consume it directly?Yes, the distillate in our refill tube is activated, meaning it's ready to be used directly in edibles or consumed as is. However, be mindful as the distillate is potent. Avoid placing the distillate directly in your mouth unless you're experienced with its potency and effects. This item is designed as a refill for vapes and not as an edible product.
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Is an applicator included?Yes, an applicator is included with every tube.
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How often can I refill my New York Honey 510 thread cartridge?We recommend refilling your cartridge no more than 2-3 times to ensure optimal performance, flavor quality, and taste consistency impacting its overall functionality and your experience.
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How should I store my cartridge—upside down or right side up?Always store your pen upright (right side up) to avoid leaks or clogs. Keeping the pen in this position ensures the oil stays in place and ready for smooth vaporization. For best results, also store it at room temperature and avoid extreme heat or cold.
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What kind of terpenes does New York Honey use?We understand that the quality and complexity of flavor in our products is as important to you as it is to us. That's why we use botanical terpenes in our New York Honey. Botanical terpenes are compounds extracted from a variety of plants that give each plant its unique aroma and flavor. By using these, we can achieve an exceptionally smooth and enjoyable taste that our customers have come to love. To retain the nuanced profile that's characteristic of cannabis, we combine these botanical terpenes with a blend of cannabinoids and a base of 1st, 2nd, and 3rd pass distillate. The distillate contains naturally occurring cannabis-derived terpenes. In simpler terms, we carefully blend the earthy, natural flavors found in cannabis with the vibrant, complex flavors found in other plants. This creates a product that not only provides the effect you desire but also delivers a delightful and unique flavor experience.
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Why is my New York Honey 510 cartridge not producing vapor?If your cartridge isn’t producing vapor, check if the battery is adequately charged and properly connected to the cartridge. Also, ensure that the cartridge is not clogged and the airway is clear.
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My vape pen is not producing vapor, what should I do?Make sure the pen is fully charged . If you're still experiencing issues, it may be due to a blockage. Try gently cleaning the connection points with a cotton swab.
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How often can I refill my New York Honey vape pen (AIO)?We recommend refilling your AIO no more than 2-3 times to ensure optimal performance, flavor quality, and taste consistency. After a few refills, the device's battery life may diminish, and it may no longer hold a charge, impacting its overall functionality and your experience.
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I'm having trouble drawing from my vape pen, what could be the issue?This could be due to a clog in the cartridge. Try warming up the cartridge with a hairdryer on the lowest setting or carefully use a toothpick to remove any visible blockages.
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How do I recharge my pen?To recharge your pen, simply unscrew the bottom piece with the Statue of Liberty on it. Connect the pen to the provided charger and plug it into a power source. A full charge is achieved in approximately 2 hours.
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How long does a fully charged vape pen last?Battery life varies depending on usage, but a fully charged pen typically delivers around 200 to 300 puffs. Regular users might need to recharge their pen every one to two days.
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What kind of terpenes does New York Honey use?We understand that the quality and complexity of flavor in our products is as important to you as it is to us. That's why we use botanical terpenes in our New York Honey vape pen. Botanical terpenes are compounds extracted from a variety of plants that give each plant its unique aroma and flavor. By using these, we can achieve an exceptionally smooth and enjoyable taste that our customers have come to love. To retain the nuanced profile that's characteristic of cannabis, we combine these botanical terpenes with a blend of cannabinoids and a base of 1st, 2nd, and 3rd pass distillate. The distillate contains naturally occurring cannabis-derived terpenes. In simpler terms, we carefully blend the earthy, natural flavors found in cannabis with the vibrant, complex flavors found in other plants. This creates a product that not only provides the effect you desire but also delivers a delightful and unique flavor experience.
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How should I store my AIO—upside down or right side up?Always store your pen upright (right side up) to avoid leaks or clogs. Keeping the pen in this position ensures the oil stays in place and ready for smooth vaporization. For best results, also store it at room temperature and avoid extreme heat or cold.
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